Support

Downloads

Reserva Connection Manager is the application which is used to centrally configure and manage Reserva signage products.

Reserva Connection Manager (v3.7.2)

 

Reserva Room Sign updates

Reserva Room Sign update for USB upload (v2.0.0)

Reserva Room Sign Update (layout package) (v2.0.0)

 

Reserva Wayfinder/ Summary updates

Reserva Wayfinder / Summary content (layout package) (v1.3.2)

Reserva Wayfinder / Summary content (v1.3.2)

 

Player update for Reserva Room Signs

Reserva Player App (v2.1.4)

 

Documentation

Install and Admin guide (.pdf)

 

Reserva Connection Manager

This application must be installed on a network PC or Server. This host should be ‘always on’ to ensure Reserva Room Signs remain operational.

The following OS are supported:

Microsoft Windows Server 2012 R2 (64-bit).

Microsoft Windows Server 2008 R2 (32-bit and 64-bit versions).

Microsoft Windows 7 with Service Pack 1 (32-bit and 64-bit versions)

Microsoft Windows 8.1 (32-bit and 64-bit versions)

PC or Server requirements:

1 GHz or faster 32-bit (x86) or 64-bit (x64) processor (2 GHz or faster is recommended)
1 GB RAM (2 GB or more is strongly recommended)
1 GB available hard disk space
A permanent network connection

Hosting the application within VMWare Workstation version 10 is also supported.

 

Calendar/ Timetable Support

The following versions are support by Reserva:

Microsoft Exchange 2010, 2013 & 2016

Microsoft Office 365

Scientia Syllabus Plus* Enterprise Reporting Database via XML Presentation Layer

CELCAT* TimeTabler AutoCal 7.8 module

Micros Opera* Sales and Catering Full or Express editions

  • From v4, up to and including v5.0.3
  • Micros Opera Readerboard export feature

Google Calendar

G Suite (Formerly Google Apps for Business)

NFS Technology Group Rendezvous Workspace

 

*Read only integrations.

Frequently Asked Questions

Q. What is a connection

A. A connection is created in Reserva Connection Manager and connects to the calendar/timetable system, defines the configuration of room signs and allows room signs to read and write content into specific room calendars.

 

Q. How many room signs can I have?

A. Reserva Connection Manager supports up to 800 room signs configured using 4 connections of 200 rooms. Additional scalability can be achieve by running and additional host (virtual or physical) running another instance of Reserva Connection Manager

 

Q. How many rooms can I add to a connection?

A. We recommend no more than 50 however a maximum of 200 rooms can be managed using a single connection in Reserva Connection Manager

 

Q. How can I add my logo to Reserva Room Signage?

A. Open Reserva Connection Manager. Navigate to ‘Manage > Media’. Select the media type you wish to customise Room Summary or Outside Room. From this interface you can choose background style, upload a custom logo and select the translation(s) you wish to use on screen.

 

Q. What screen sizes are available?

A. Reserva is available in 7, 10.1, and 15.6″ screen sizes. These can be installed portrait or landscape.

 

Q. Can I use Reserva Room Signage with more than one calendar/ timetable?

A. Yes, simply create a connection for each system you wish to connect to

 

Q. What do I need to install the Reserva Wayfinding/ Summary Content?

A. You will need:

  • A ONELAN Net-Top-Box (NTB)
  • A licence installed on each NTB
  • A connection in Reserva Connection Manager which include the rooms you want to display
  • The media must be added to a playlist and connected to the Reserva Connection Manager using the simple step-by- step configuration tool.

 

Q. How do I install a Reserva Summary Content Licence?

A. Login to your Net-Top-Box (NTB) and navigate to Setup > System > Licencing. Click on ‘Add Licence’. Copy the text licence in its entirety into the text box and click ‘Add’

 

Q. How do I install Reserva Summary Content on to my NTB.

A. Login to your NTB and navigate to Layouts > Layout Packages. Click ‘chose file’ and locate the layout package, then click ‘upload’ followed by ‘install’.

 

Q. Why do private appointments appear on screen with details of the meeting and it’s organiser?

A. To ensure private meetings are respected on your Reserva Room Signage please ensure that the ‘RemovePrivateProperty’ parameter for the room is set to $false in your Exchange server. For more information on how to do this refer to this Microsoft article (see section 6).

 

Q. My Reserva Room Signs only show the organisers name and not the subject of meetings, how do I correct this?

A. This is standard behaviour in Office 365 however it can also be override by following the instructions in this article.

 

Q. The time on my Reserva display is drifting, why is this and how can it be prevented?

A. The time setting is kept accurate by regularly checking against a cloud based NTP serverin order to ensure that this is successful the Reserva display should have internet access via Wi-Fi or Ethernet.

 

Q. The time and date are not correctly set, how can I adjust this?

A. Enter the admin menu (tap 5 times over the clock) and enter your access code. From this menu please select ‘Support and Maintenance Menu’ followed by show settings. Here you will find the option to modify the time and date. We recommend that ‘Automatic date and time’ is enabled and the time zone is manually set according to the location.

 

Q. The Room Finder in Reserva Connection Manager does not return any rooms?

A. Please ensure that rooms have been added to a room list so that the Room Finder is able to discover the rooms. For more information please refer to this Microsoft article.

 

Q. How do I update a Reserva Room Sign using a USB key?

A. Download the latest ‘Reserva Room Sign update for USB upload’, unzip the file and add the ‘channel’ folder to a usb key. Put the USB key into the Reserva Room Sign and access the admin menu by tapping 5 times over the clock and entering your access code. From this menu select ‘Subscribe from USB’ followed by ‘Restore channel from USB’. Once complete click done and re-launch the player.

Contact

For support please contact:

Email: support@reserva.co.uk
Support Line : +44(0)1491 845282

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